Returns & Exchanges
Orders & Shipping
What forms of payment do you accept?
All online orders from our site are through Shopify Payments accepting Paypal, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and Facebook Pay.
When will my order ship?
All in-stock orders will be processed within 24 hours of placement Monday - Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.
Where is my order?
Once your order is placed, you will receive a confirmation email that includes a tracking number so you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please email us at email@example.com and we will help you out!
What if I was sent the wrong item or something is missing from my order?
Please contact firstname.lastname@example.org with your order number and our customer service team will remedy this for you and make sure you receive the correct items.
What if an item arrived broken or damaged?
Please email email@example.com and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.
Do you ship to PO Boxes?
Unfortunately, UPS is not unable to deliver to PO Boxes. If you enter a PO Box address, your order will be automatically cancelled and refunded.
What shipping company do you use?
Our preferred shipping vendor is UPS.
How much does shipping cost?
All orders placed over $75.00, ship for free. Orders under $75.00 will incur an $8 shipping charge.
Where do you ship? Do you ship Internationally?
We ship within the United States including Hawaii and Alaska. At this time unfortunately, we cannot ship to Puerto Rico or internationally.
Returns & Exchanges
What is your return policy?
We have poured love into our product and hope you enjoy it but if something just isn’t for you, please send us an email at firstname.lastname@example.org within 28 days of your purchase. Once your return is approved, we will provide a return authorization with proper mailing information. Please note that all items must be returned new, unused and unopened. Shipping charges incurred for returning any items will be the responsibility of the customer.
How do I start a return for an online purchase/order?
To initiate a return purchased from our website, please send an email to email@example.com within 28 days of your purchase and we will provide a return authorization and proper mailing information. Please note that all items must be returned new, unused and unopened. Shipping charges incurred for returning any items will be the responsibility of the customer.
Can I get my shipping cost refunded?
At this time, we are unable to refund shipping costs.
When can I expect my refund?
When returning an item back to our fulfillment center, please allow up to 15 days for our team to receive and process your refund. You will receive an email notification letting you know your refund has been processed.